Day: September 25, 2020


Four Ways to Diffuse a Difficult Situation

It wasn’t pretty. I wasn’t pretty. At all. A while ago, I was on a phone call. The woman on the opposite end of the phone line was defensive, obstinate, cynical, intolerant, dogmatic . . . I could go on. Worse than her “charming” personality was the fact she didn’t allow me to speak. She

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